Privacy Policy

1. General Information

At Lopes2Tech, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations—specifically the Swiss Federal Act on Data Protection (nFADP/nDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

This privacy policy explains how we collect, use, and protect your data when you visit our website or use our services.

2. Responsible Person (Controller)

The responsible party for data processing on this website is:

3. Data Collection and Processing

3.1 Server Log Files

When you access our website, the provider of the pages (hosting provider) automatically collects and stores information in so-called "server log files," which your browser automatically transmits to us. These include:

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources. The processing is based on our legitimate interest in the technically error-free presentation and optimization of our website.

3.2 Contact Form and Email

If you send us inquiries via the contact form or email, your details from the inquiry form, including the contact details you provided there (Name, Email, Phone, Company/Practice), will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

3.3 Appointment Booking (Cal.com)

We use the service Cal.com to offer online appointment booking. When you book an appointment, the data you enter (Name, Email, Phone, Reason for Appointment) is processed by Cal.com.

• Provider: Cal.com, Inc. (USA/Global)
• Purpose: Scheduling and calendar management

Please check Cal.com's privacy policy for details on how they handle data.

3.4 AI Chatbot Assistant

Our website utilizes an AI-powered chatbot to assist with inquiries. When you interact with the chat:

• The text you input is processed to generate a response.
• Important: Do not enter sensitive health data (patient names, medical conditions) into the public website chatbot.
• Data may be processed by third-party AI providers (e.g., OpenAI, Anthropic) solely for the purpose of generating the answer. These providers do not use your data to train their models in our configuration.

4. Cookies

Our website uses "cookies." These are small text files that are stored on your device.

• Essential Cookies: Necessary for the technical operation of the website.
• Analytical Cookies: Help us understand how visitors use the site (see Section 5).

You can configure your browser to reject cookies, but this may limit the functionality of the website.

5. Analytics and Third-Party Tools

To improve our service, we may use analytics tools (e.g., Google Analytics or Vercel Analytics). These tools use cookies to analyze user behavior. The IP addresses are typically anonymized before processing. You can opt-out of this tracking via our Cookie Banner or your browser settings.

6. Data Security (SSL/TLS)

For security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

7. Data Transfer to Third Parties and Abroad

We only pass on your data to third parties if this is necessary for the fulfillment of the contract (e.g., hosting, scheduling tools) or if you have consented. Some of these service providers may be located outside of Switzerland (e.g., USA). In these cases, we ensure that appropriate data protection safeguards (such as Standard Contractual Clauses) are in place to comply with Swiss nDSG and GDPR standards.

8. Your Rights

You have the right to:

• Request information about your stored personal data at any time.
• Request the correction of incorrect data.
• Request the deletion of your data (Right to be forgotten), provided there are no legal retention obligations.
• Revoke your consent to data processing at any time.

To exercise these rights, please contact us directly at: paulo@lopes2tech.ch.

9. Changes to this Privacy Policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy (e.g., when introducing new services). The new privacy policy will then apply to your next visit.