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Effective Date: December 11, 2025
Last updated: 4/9/2026
These General Terms and Conditions (hereinafter 'GTC') apply to all business relationships between Lopes2Tech / Paulo Lopes (hereinafter 'Contractor') and its customers (hereinafter 'Client'). They apply to all services provided, including but not limited to website development, software engineering, AI automations, and consulting.
The Contractor provides services in the field of IT and automation. The specific scope of services is defined in the respective individual offer or service contract.
Development of websites, applications, and dashboards.
Implementation of chatbots, voice agents, and workflow automations.
Ongoing support and hosting services.
Offers made by the Contractor are valid for 30 days unless otherwise stated. The contract is concluded upon:
The Client agrees to:
Unless otherwise agreed in the individual offer, the following payment terms apply:
100% of the project fee is due immediately upon conclusion of the contract.
Invoices are payable within 20 days net.
Fees for ongoing maintenance or SaaS components (e.g., Chatbot hosting) are billed monthly or annually in advance. The cancellation period for recurring services is 30 days to the end of the month, unless a minimum contract term was agreed upon.
The Client acknowledges that services involving Artificial Intelligence (AI) (e.g., Chatbots, RAG systems, Voice Agents) depend on third-party providers (e.g., OpenAI, Anthropic, Retell AI).
The Contractor cannot guarantee that AI outputs are 100% accurate. The Client is responsible for verifying critical information generated by AI.
The Contractor is not liable for service interruptions caused by third-party API failures (e.g., if ChatGPT is down).
Unless strictly included in a flat fee, variable API usage costs (token usage) may be billed to the Client or paid directly by the Client to the provider.
The Contractor warrants that the software/website is functional and free of critical defects at the time of acceptance. The warranty period is 3 months from delivery.
The warranty does not cover defects caused by third-party updates (e.g., a WordPress plugin update breaking the site) or unauthorized changes by the Client.
After the warranty period expires, bug fixes and updates are provided under the active maintenance plan or billed hourly at CHF 120/hour.
To the extent permitted by Swiss law, the Contractor's liability is limited to intent and gross negligence. Liability for slight negligence, indirect damages, or consequential damages (e.g., loss of profit, data loss) is excluded.
The Contractor is not liable for data privacy violations caused by the Client's misuse of the provided tools (e.g., entering patient data into a non-secure field).
Neither party shall be held liable for delays or failures in performance resulting from events beyond their reasonable control, including but not limited to natural disasters, pandemics, wars, strikes, governmental actions, or infrastructure failures.
Both parties agree to treat all business secrets and confidential information obtained during the business relationship as strictly confidential. The Contractor processes personal data in accordance with the Swiss Federal Act on Data Protection (nDSG).
Project files, backups, and related data are retained for 12 months after project completion. Clients are responsible for downloading and archiving their project files before this period expires.
Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
The exclusive place of jurisdiction for all disputes arising from this contract is Zurich, Switzerland.
Swiss law applies exclusively.
For questions regarding these terms and conditions, please contact: Email: paulo@lopes2tech.ch | Phone: +41 78 798 95 33